You’ve got questions. We’ve got answers!

(If this page doesn’t have the answer to your question, please scroll to the bottom to send a message to our support team. We work to answer all questions within 48 hours.)

Find answers by topic:
General Program and Class Questions
Billing Questions
Account and Log-in Questions
Video Playback Questions
Coaching & Challenge Program Questions

General Program and Class Questions

How challenging are Healthy Moving Classes? Are your programs appropriate for me?
Absolutely! I teach poses and exercises progressively, first sharing the most basic alignment information. Then, I add layers of complexity for more experienced students.

There is another human growing in my belly right now. Do you offer prenatal modifications?
Congratulations! Healthy alignment is critical for ensuring optimal fetal positioning. Your alignment also plays an important role in the healing process after birth. I would love to help you improve your alignment with Healthy Moving during your pregnancy. (You’ll notice I was pregnant for the filming of many of the Healthy Moving classes.)

Almost every video on the site is appropriate and wonderful for prenatal students. There is a contraindications section before each video begins. If there’s a class involving a lot of prone or inverted poses, there will be a note for pregnant students to skip it.

Pregnacy Contraindications

Do I need any props or equipment?
A good sticky yoga mat is helpful, but you can be creative with the other props. For instance, a long scarf can be used as a strap. Couch cushions make a good bolster. A large book or small stool can be used in place of a block.

What are the technical requirements to participate?
You will need a high-speed internet connection to stream the videos. A Facebook account will also allow you the most interaction with the program, but it is not required.

Tell me about your certifications, Jen. Are you the real deal?
I am a Certified Personal Trainer – Restorative Exercise Specialist™(CPT-RES), Registered Yoga Teacher (eRYT-500) with Yoga Alliance and a member of the International Association of Yoga Therapists. I’m also a certified Restorative Yoga Teacher, and I have completed prenatal yoga training.

Billing Questions

Do I have to have a PayPal account to purchase class or program membership?
Nope! Simply select the link that says “Pay with a debit or credit card” under the PayPal log-in section.
credit card

Will you send me a reminder before my billing date of the upcoming payment?
Paypal does not send reminders of upcoming payments. However, as long as you opt-in to the newsletter, in the Confirmation email you receive upon signing up, Jen will regularly email you to help facilitate your engagement with the program (or at least remind you that you may want to cancel if you are not using it). You are responsible for tracking the end-date of your free trial and your monthly/annual payment date in Paypal. If you have lost the confirmation email they sent you with those dates upon registration and you can’t locate it in Paypal, please contact billing@healthymoving.com, and we will happily look it up for you.

How do I cancel my membership?
Easy peasy! We’ll cancel your membership, no questions asked, at anytime. Simply email billing@healthymoving.com with your username to cancel. (Please email us at least 48 hours before your billing date to ensure we have time to process your cancellation.) You will receive confirmation of the cancellation directly from Paypal. If you do not see it within 48 hours of your request, please email billing@healthymoving.com or fill out the contact box below as this is an indication we have NOT received your request and you may still be billed.

What is the cancelation and refund policy for my Monthly/Annual Premium Membership?
We’ll cancel your premium monthly/annual membership, no questions asked, at anytime. Simply email billing@HealthyMoving.com with your username to cancel. You will receive confirmation of the cancellation directly from Paypal. If you do not see it within 48 hours of your request, please email billing@HealthyMoving.com as this is an indication we have not received your request.

Refunds are not available for monthly premium membership payments, but if you cancel in the middle of your subscription month, you will continue to have access to all premium library content for the remainder of the month you have paid for. Your access to premium library content will terminate at the end of the month you’ve paid for.

Refunds are not available for annual premium membership payments made prior to 12/15/14. Effective 12/15/14 a full refund, less a $20 administrative fee, will be granted for annual premium membership payments, if requested within 14 days of payment. Refunds are not available for annual premium membership payments after 14 days, but if you cancel in the middle of your subscription year, you will continue to have access to all premium library content for the remainder of the year you have paid for. Your access to premium library content will terminate at the end of the term.

What is the cancelation and refund policy for my Coaching & Challenge Program Membership?
There is a 14-day money back guarantee on your Coaching & Challenge Program membership. If you decide the program isn’t for you, simply contact billing@HealthyMoving.com for a full refund within 14-days of payment. (Of course, this would mean your access to all program content will be discontinued.)

We’ll cancel your Coaching & Challenge Program annual membership, no questions asked, at anytime. Simply email billing@HealthyMoving.com with your username to cancel. You will receive confirmation of the cancellation directly from Paypal. If you do not see it within 48 hours of your request, please email billing@HealthyMoving.com as this is an indication we have not received your request.

If you cancel in the middle of the year, you will continue to have access to all of the Coaching & Challenge Program classes on HealthyMoving.com for the remainder of the year you have paid for. However, you will lose access to the Facebook Group and stop receiving program emails immediately.

What is the cancelation and refund policy for my Workshop Series or Action Pack course purchase?
There is a 30-day money back guarantee on all Workshop Series and Action Pack Courses. If you decide the course isn’t for you, simply contact billing@HealthyMoving.com for a full refund within 30-days of payment. (Of course, this would mean your access to all course content will be discontinued.)

I’d like to give a Healthy Moving workshop or program as a gift. Do you offer gift certificates?
We sure do! You can purchase Healthy Moving gift certificates here.

Account and Log-in Questions

I can’t remember my username and/or password?
If you’ve forgotten your username or password, click here. You will need the email address that you gave Paypal upon registering.

I’ve entered my username and password, but the system won’t let me login?
Please review our terms and conditions by clicking on the words “Accept website terms & conditions” under the password field. Then, check the “Accept website terms & conditions” box . Some browsers block the error message reminding you to review and check this box. But, you do need to accept the terms and conditions before logging in.

Accept Terms

How do I access the classes?
Simply select the green Log In link in the upper right hand corner of every page. Sign in using your username and password. Once logged in, you can navigate to the various classes using the classes and programs menu bar.

Access the premium class library here:
Class Access

Access your workshop courses by navigating to “Workshop Series Courses” then selecting the workshop program:

Class Access Workshop

 

Note: If you received a workshop with an Ultimate Bundle purchase, you need to access your workshop with the link and password mailed to you upon redemption.

Access your challenge program classes and materials by navigating to “Challenge Program Classes” then selecting one of the 6-week or 30-day Challenges.

Class Access Challenge

I’m not receiving the orientation emails. How do I access those?
After signing up, you will automatically receive an email to opt in to our list from jen[at]healthymoving[dot]com. You must click on that link to get the orientation emails. If you can’t locate that email, please contact us at billing@healthymoving.com

It is also a good idea to add this email address to your address book and/or move it to the priority tab in gmail. This will ensure you see all of the emails. (I promise not to clutter your inbox.)  

How do I update my email address with you?
You can update your email address with the “Update your profile” link at the bottom of each email from Jen.

I would love some personalized guidance about which videos may be appropriate for me. How can I get that?
All of the Workshop Series Courses and Challenge Programs come with a step-by-step plan for implementation. The Coaching and Challenge Program also allows Jen to take a look at you. Each week during our 6-week challenges, you can send her a video or a photo for feedback.

Additionally, Jen is available for a limited number of private live video consultations each month.

Video Playback Questions

Can I watch the classes on my mobile device or TV?
Absolutely! You can access Healthy Moving on any device that has an internet connection. Gaming systems that allow you to surf the web on your TV screen and products like AppleTV also make it possible to watch our videos on your television.

I’m having trouble with the videos. They won’t play the whole way through or they are very choppy. 
Our videos are hosted on Vimeo, and they have an extensive troubleshooting guide here. If their tips don’t work for you, please contact us.

Coaching & Challenge Program Questions

What level of experience is the Coaching & Challenge Program for? 
All levels! I teach poses and exercises progressively, first sharing the most basic alignment information. Then I add layers of complexity for more experienced students.

What happens after I register?
Your premium Healthy Moving Library access begins immediately so you can get started on the orientation program right away. You’ll soon get a couple of emails with information on the upcoming challenge. Be sure to opt-in to the coaching program email lists, so you don’t miss a beat!

How frequently will the Coaching & Challenge Program run challenges?
We will run FOUR 6-week challenges each year! We will also do THREE additional 30-day challenges between the bigger challenges. Here is the tentative challenge schedule for 2016:

– January 1 – 30: 30-Day Challenge
– February 7 – March 19: Winter 6-Week Challenge
– April 17 – May 28: Spring 6-Week Challenge
– June 1 – 30: 30-Day Challenge
– July 10 – August 20: Summer 6-Week Challenge
– September 1 – 30: 30-Day Challenge
– October 9 – November 19: Fall 6-Week Challenge

I am already a premium Healthy Moving Member. How should I join the Coaching & Challenge Program?
On the registration page, simply enter your current Healthy Moving username and password, and head over to PayPal for payment. Then, send an email to billing@healthymoving.com requesting they cancel your recurring payment, because you now have LIFETIME membership!

How does the 14-Day Money-Back Guarantee work?
If you feel you have not received any benefit from your participation in the program within 14-days of registering, you are welcome to contact billing@healthymoving.com for a full refund. (Of course, this would mean your access to all program content will be discontinued.)

There is another human growing in my belly right now. Can I still do the challenge? Do you offer prenatal modifications?

Congratulations! Healthy alignment is critical for ensuring optimal fetal positioning. Your alignment also plays an important role in the healing process after birth. I would love to help you improve your alignment with Healthy Moving during your pregnancy. (You’ll notice I was pregnant for the filming of many of the Healthy Moving classes.)

Almost every video on the site is appropriate and wonderful for prenatal students. There is a contraindications section before each video begins. If there’s a class involving a lot of prone or inverted poses, there will be a note for pregnant students to skip it.

Pregnacy Contraindications

During live classes, I provide modifications for prenatal students as needed.

What are the technical requirements to participate?
You will need a high-speed internet connection to stream the videos. A Facebook account will also allow you the most interaction with the program, but it is not required.

If you didn’t find the answers you were looking for, use this form to contact us. We are here to help!

 

This article has 4 comments

  1. anitab Reply

    I love this new home for Healthy Moving – easy to navigate as well as attractive – wonderful!!

  2. Elizabeth Plumberg Reply

    Hi Jen,
    I am going through the Core Development class and just have a question about when I am lying on my back and getting my pelvis into neutral alignment. You mention that my thighs should be touching the floor and mine don’t. Idk if this is b/c I have really skinny thighs or if I am not really properly aligned or some of both. When I tip my pelvis to what seems toward neutral my lower back…i.e. sacrum and lower lumbar area raise away from the floor and it’s harder to get my ribs down. I really feel this along my lower thoracic spine…What feels like intercostal muscles but is maybe the psoas? It’s like it’s pulling near the area where it attaches there. I feel pulling/cramping in this same region when I am doing a couple of the exercises…the overhead shoulder and chest stretch and the pelvis bolstered psoas stretch. So maybe it’s just that it’s not stretched out enough yet, but I wanted to make sure that allowing my lower back to arch more to put my pelvis in neutral was the right thing to do or just not sure I’m lining it up right when I am supine. How can I know I’m truly in neutral?
    On another note, I am loving your classes. I heard of you b/c of the Ultimate Bundles and did some of the exercises over the summer and was very excited to get another class this fall. It has made me very aware of my posture, sitting and standing and I am loving the core class so far. Thanks so much for making these available to the bundle users. I love how you teach and explain things so thoroughly. FYI, I am 54. Mom of 4 boys, whom I homeschooled 0-12th grade…soon to be a grandma for the first time in December. Yay! I am pretty fit (but not over the top) and regularly exercise when I’m not traveling. I took a long break this summer/fall and need to get back at my routine, but I love how I can put your exercises into my day even when I don’t take (or have) the time to workout…and that health and fitness is a 24/7 thing…not a once and done thing. Love your philosophy! Sorry for the book. Thanks so much….Elizabeth (but I go by Beth Ann:-)

  3. gina Reply

    your link isn’t working to access material with coupon
    please let me know if it is something i am doing

  4. Amanda Lashbrook Reply

    I have been trying to log in and have reset my password but it is still not working. Is this because I no longer have a subscription?

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